Satisfaction guarantee
We have carefully tested our products and are confident in the results they can deliver. That is why we offer a satisfaction guarantee on all products purchased in our webshop.
We place great importance on our customers' satisfaction and we guarantee the highest quality. If you are not satisfied within 45 days of receiving your products, you can use our satisfaction guarantee.
How it works:
- It is not always easy to achieve the best results, especially if it is your first time using self-tanner. Therefore, you must have used the product correctly at least 2 times and follow this usage guide:
- Moisturize your skin with moisturizer/day cream before using the products, especially on dry areas such as elbows, knees and ankles.
- Apply the self-tanner evenly and in circular motions.
- You must have used a self-tanning glove when using Self-Tanning Mousse.
- When using Self-Tanning Mousse, wait 45-60 minutes before getting dressed. Also, wait 5-8 hours before taking a shower or coming into contact with water. This gives the product time to develop and give you the desired color.
- Maintain the color by using a moisturizing lotion or cream regularly and avoiding excessive exfoliation.
- If you still do not see satisfactory results, please inform us at info@sunster.dk no later than 45 days after receiving the product. In your email, please include your order number and describe your experience with the product.
- It costs 30 DKK to return the product. Please note that we must approve your return before you can use the return. It is therefore important that you write to us if you wish to make use of the satisfaction guarantee and return your product. We will then send you a guide to returns including a label.
- We will then refund the amount for the product from your order.
If you have any questions regarding our satisfaction guarantee, please feel free to send us an email at info@sunster.dk.